SUPPORT CENTER
After-sales
Triage, parts, warranty and service flow defined per operation.
After-sales
What one-year warranty information applies?
Source materials state a one-year warranty. Confirm coverage, exclusions and the service process for the selected model in the quotation.
Open a requestHow do I choose between 300 Wh, 600 Wh and 1,000 Wh?+
List equipment power, operating hours, startup surge and desired margin. Capacity is only one variable.
Can I connect any appliance?+
No. Voltage, continuous output, surge power and environmental limits must match the final model.
Does a panel always produce its rated output?+
No. Sunlight, angle, temperature, shading, dirt and controller efficiency change actual output.
Is there a minimum order?+
Samples and small batches are evaluated by model. Private branding, color and packaging may require higher volumes.
Which documents are supplied?+
The package varies by model and factory. Battery, transport, quality and other reports are verified during selection.
Is regulatory approval guaranteed?+
Not without a model-specific assessment. Regulatory, electrical, telecom and import requirements must be confirmed for the intended use.
What one-year warranty information applies?+
Source materials state a one-year warranty. Confirm coverage, exclusions and the service process for the selected model in the quotation.
NEXT STEP
Shall we build the right configuration for your channel?
Tell us your market, volume and application. We will return with an initial product, kit and sample recommendation.